Privacy Policy

This Privacy Policy applies to Baxter Engineering (“Baxter”, “we”, “our” and “us”) and its website (“Site”).

Your information privacy is important to us. We provide this Privacy Policy to explain how we collect, use, protect, and disclose information and data when you use the website on which this policy is posted (“Site”) and related services offered through the Site (“Services”). This Privacy Policy applies to all users of the Site and Services.

This Privacy Policy is specific to this Site—it does not apply to any of our other websites or other online or offline services provided by us.

Important: By using the Site or Services, you are consenting to this Privacy Policy. Please read it carefully.

1. Personal Information We Collect

We may collect the following categories and types of “Personal Information”:

• Contact Information: your name, business name, mailing address, email address and phone number;
• Technical information: your IP address, browser type and device information, which are automatically sent by your browser when you visit the Site;
• Website usage information: limited information about your visit, such as the pages you view, recorded in standard server logs and by cookies needed for the Site to function; and
• Enquiry information: details of the services you enquire about or engage us to provide, and any other information you choose to include when you contact us.

2. How We Use Personal Information

We may use your Personal Information for the following categories of use:

• Responding to Enquiries and Providing Services: We may use your contact information and enquiry information to:
  • Respond to your enquiry or request for a quote;
  • Communicate with you about the services you have requested; and
  • Provide and manage the services you engage us to perform.
• Marketing: We may use your contact information to:
  • Inform you of our services, projects and news, where you have agreed to receive this or where otherwise permitted by law.
• Maintenance and Improvement of the Site: We may use your technical information and website usage information to:
  • Provide and operate the Site;
  • Handle your customer service requests; and
  • Help us diagnose technical problems and maintain the security of the Site.
• Security and Fraud Prevention: We may use your contact information, technical information and website usage information to protect the Site, our business and others, and to prevent fraud, theft and misconduct.
• Legal Requirements and Other Purposes: We may use your personal information to comply with legal requirements or when necessary to provide to our lawyers, accountants or other advisors. We may also use your personal information for other purposes for which you have consented to, or for other purposes as permitted by law. This may include for a secondary purpose that is related to a purpose for which we collected it, and for which you would reasonably expect us to use your information for.

3. Sources of Personal Information

We may collect Personal Information from the following sources:

• We collect information directly from you. We collect contact and enquiry information directly from you, including when you fill out a form on our Site, email or call us, or ask us to contact you. The information that we collect depends on the nature of your interactions with us.
• We collect information from our Service Providers. Our Service Providers (defined below), such as our website hosting provider, may collect certain technical information on our behalf, such as server logs used to operate and secure the Site.
• We collect information from other sources. We may also collect information about you from publicly available sources, such as information you make publicly available on your business website or social media platforms.
• We collect information from you passively. We may collect limited website usage information passively using tools like browser cookies. This is further described in the Cookies section below.

4. Categories of Third Parties We Share Personal Information With

Service Providers

From time to time, we may establish a business relationship with other businesses whom we believe trustworthy and who have confirmed that their privacy practices are consistent with ours (“Service Providers”). For example, we may contract with Service Providers to provide certain services, such as website hosting and maintenance, email and IT services, and data storage and management. We only provide our Service Providers with the information necessary for them to perform these services on our behalf. Each Service Provider must agree to use reasonable security procedures and practices, appropriate to the nature of the information involved, in order to protect your Personal Information from unauthorized access, use, or disclosure. Service Providers are prohibited from using Personal Information other than as specified by us.

Our Affiliates

We may share Personal Information with businesses controlling, controlled by, or under common control with us, where such affiliates or subsidiaries are acting as our Service Provider, or where required by law.

Corporate Transactions

If we merge, are acquired, or are sold, or in the event of a transfer of some or all of our assets, we may disclose or transfer Personal Information in connection with such transaction.

Compliance with Laws and Law Enforcement

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose Personal Information and any other information about you to government or law enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas), to protect the safety, property, or rights of our company or of any third party, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law.

5. Cookies

We may use cookies (a small text file placed on your computer to identify your computer and web browser). We use cookies and similar technologies only as needed for the Site to function properly and to improve the Site. We do not use cookies for targeted advertising. Most web browsers are initially set up to accept cookies. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent, however, certain features of the Site may not work if you delete or disable cookies. Some of our Service Providers, such as our website hosting provider, may use their own cookies or similar technology in connection with the services they perform on our behalf.

We do not currently use Google Analytics, session replay technology, chatbots, or third-party advertising and tracking tools (such as advertising pixels, remarketing tags or cross-device tracking) on the Site. If this changes, we will update this Privacy Policy before those tools are used.

6. Managing Your Information Preferences

You can opt out of receiving marketing e-mails from us by following the link provided at the bottom of all marketing e-mails you receive from us. You are able to opt out of receiving marketing e-mails from us, however, you cannot opt out of receiving all e-mails from us, such as e-mails about the status of your account.

7. Be Careful When You Share Information with Others

Please be aware that whenever you share information on any public area of the Site or Services, that information may be accessed by others. In addition, please remember that when you share information in any other communications with third parties, that information may be passed along or made public by others. This means that anyone with access to such information can potentially use it for any purpose, including sending unsolicited communications. We cannot control and are not responsible for what such third parties may do with your information, so you should exercise caution when choosing to share it.

8. Security

We maintain physical, electronic, and procedural safeguards to help protect the confidentiality and security of information transmitted to us. However, no data transmission over the Internet or other network can be guaranteed to be 100% secure, and no security measures can provide absolute protection. As a result, while we strive to protect information transmitted on or through the Site or Services, we cannot and do not guarantee the security of any information you transmit on or through the Site or Services, or that you otherwise provide to us, and you do so at your own risk.

9. Links

Our Site and Services may contain links to other websites or allow others to send you such links. A link to a third party’s website does not mean that we endorse it or that we are affiliated with it. We do not exercise control over third-party websites and are not responsible for their practices. You access such third-party websites or content at your own risk. You should always read the privacy policy of a third-party website before providing any information to the website.

10. Children’s Privacy

The Site and the Services are intended for and directed to a general adult audience. We do not knowingly collect Personal Information from children under the age of 16. If we become aware that we have inadvertently received Personal Information from a child, we will delete such information from our records.

11. Overseas Transfers

Your Personal Information is stored in Australia. We do not ordinarily transfer or store your Personal Information outside Australia. If we ever need to disclose Personal Information to a recipient overseas, we will take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles, as required by the Privacy Act 1988 (Cth).

12. Privacy Policy Changes

We may change this Privacy Policy from time to time. If we decide to change this Privacy Policy, we will inform you by posting the revised Privacy Policy on the Site. Those changes will go into effect on the “Revised” date shown in the revised Privacy Policy. By continuing to use the Site or Services, you are consenting to the revised Privacy Policy.

13. Access and Correction

If you would like to access or correct your information in our records, please contact us on the contact information available on the Site. We will promptly respond to your request.

14. How to Contact Us / Complaints

If you have any questions regarding this privacy policy or concerns about the management of your personal information, you may contact us at the contact information available on the Site. We will aim to investigate and resolve your complaint as soon as possible, usually within 30 days of receiving it. If you are not satisfied with our response, you may lodge a formal complaint with the Office of the Australian Information Commissioner (https://www.oaic.gov.au/)

Please print a copy of this Privacy Policy for your records and please check the Site frequently for any changes.